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Effective Date: 1 February 2025

Introduction

At Everflow Web Studio, we are committed to protecting your privacy in accordance with New Zealand’s Privacy Act 2020. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information to provide our services effectively. The information we may collect includes:

  • Personal Details: Name, email address, phone number, and business details when you contact us or register for our services.
  • Payment Information: While we process payments through Stripe, we do not store or see your raw credit card or bank details. Stripe securely handles all payment data.
  • Website Analytics: IP address, browser type, pages visited, and time spent on our site through cookies and third-party analytics tools.
  • Client Content: Any text, images, or other materials you provide for website creation or updates.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and maintain our website design and management services.
  • To communicate with you about your account, updates, or inquiries.
  • To process payments securely through Stripe.
  • To analyze website traffic and improve our services.
  • To comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service Providers: Third-party providers such as payment processors (e.g., Stripe) or hosting platforms (e.g., Cloudflare).
  • Legal Obligations: If required by law, we may disclose information to regulatory authorities or law enforcement.
  • Business Transfers: If our business is sold or merged, your information may be transferred to the new owners.

4. Cookies and Tracking Technologies

We use cookies to improve your browsing experience and analyze website traffic. Cookies may include:

  • Essential Cookies: Required for the functionality of the website.
  • Analytics Cookies: Used to collect data on website usage for improving services.

You can disable cookies through your browser settings, though this may impact website functionality.

5. Storage and Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes:

  • Storing data on secure servers with encryption protocols.
  • Limiting access to personal data to authorized personnel only.
  • Regularly updating security measures to mitigate risks.

Payment information is handled securely by Stripe, a PCI-compliant service, and we never see or store raw payment details.

6. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. If your account is terminated, we may retain certain data for record-keeping or legal compliance.

7. Your Rights

Under the Privacy Act 2020, you have the following rights:

  • Access Your Information: You can request a copy of the personal information we hold about you.
  • Correct Your Information: You can ask us to correct or update inaccurate information.
  • Request Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
  • Withdraw Consent: You can withdraw consent to the processing of your data where consent is the legal basis for processing.

To exercise your rights, contact us using the details below.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or New Zealand privacy laws. The latest version will always be available on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: