Frequently Asked Questions

The subscription plan runs for a minimum of 12 months and then continues on a month-to-month basis. You can cancel anytime after the 12 months, but if you do, the website remains with us to ensure our business model stays sustainable. If your needs change, we're happy to discuss options with you.
We'd love to have you back! To rejoin, you'll just need to sign a new 12-month contract.
Cancelling early means you'll need to pay the full value of the website minus what you've already paid. We aim to build long-term partnerships with our clients, so we encourage sticking with the full term.
We offer a 7-day grace period for payments. If an invoice isn't paid after 7 days, a $15 late fee applies. If payments are overdue for several months without communication, we may need to cancel the contract and request the remaining balance. We're always happy to work with you if you're facing difficulties—just let us know!
We accept all major credit cards and bank transfers.
The $120 fee for extra pages is a one-time cost. For example, if you need 3 extra pages, that's $360 total—not $360 a month!
Yes, the $380 fee for blog integration is a one-time cost. Once the blog is added, you'll have full access to upload and manage blog posts through an easy-to-use interface. Please note that creating blog content is not part of our standard service.
If we can't design a website you're happy with and you decide not to move forward, we'll refund any upfront payments. Once the website build starts, refunds are not typically offered. For example, if we can't resolve a major issue to your satisfaction, we'll always work with you to find a fair solution.

Yes, subscriptions continue on a monthly basis after the 12-month minimum. We've designed our plans to offer long-term value, and many clients find their website generates more than the subscription cost over time.
No, there isn't a buyout option for subscriptions. Our subscription model helps us provide consistent, high-quality service, and we rely on recurring income to support ongoing website updates and support.
Yes, you can! For $55 NZD per month, we offer unlimited edits and support as an add-on. This add-on requires a 12-month contract, meaning you are committed for the full 12 months. If you cancel after the initial 12-month period and wish to rejoin later, you will need to sign a new 12-month contract.
The lump sum option lets you pay upfront, which saves money in the long term, while the subscription spreads the cost into manageable monthly payments. It all comes down to your cash flow and goals—short-term savings or ongoing support.
We include essential on-page SEO as part of your package. This covers fast load times, mobile responsiveness, meta tags, and basic content optimization. However, advanced SEO strategies like link building, keyword research, and ongoing performance analysis are not included. If you're interested in these additional services, we can connect you with trusted SEO experts who specialize in advanced strategies.
Yes, you'll always own your domain. We'll transfer it to you if you decide to cancel.

Our typical timeline is 2-4 weeks, depending on how quickly you provide content and images and the availability of our team. For example, if you provide all your content within a week, we can usually complete the site within 2-3 weeks.
No, the website remains with us if you cancel, but you'll retain ownership of your domain and any content or images you've provided. We understand this may be disappointing, but this policy ensures we can continue offering high-quality services.
Yes, absolutely! Even if we registered it for you, the domain is yours to keep.
No, we hand-code all our websites. This approach ensures your site is secure, fast, and free of unnecessary bloat.
Custom code has several advantages over WordPress, such as faster load times, stronger security, no need for constant updates or plugins, and a fully tailored solution to meet your exact needs.
Just send an email to info@everflow.nz, and it will be added to our ticketing system. Our team will handle it promptly.
While the design remains our intellectual property, you're granted full use of it as long as your subscription is active. Content you've provided is, of course, yours to keep.
We'd love to feature your website! Let us know if you're happy to be included in our portfolio.
While we don't develop custom features like booking systems, we can integrate iframes or embed external tools. Let us know what you're looking for, and we'll guide you.
No need! We handle all updates for you, ensuring your site remains professional and up-to-date.
Our plans include unlimited updates to existing content, but major redesigns would require a separate service. Let us know if you'd like to explore this option.
Absolutely! You can add new features or services, like blog integration, at any time for an additional cost.

Ready To Get Started?

Let’s make your website work for you. Reach out today to discuss how we can help your business shine online with a professional, fully managed website solution.